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Terms and Conditions

Cross Border Xpress (“CBX Terminal”) is an enclosed skywalk bridge operated by Otay-Tijuana Venture, L.L.C. and its affiliates and subsidiaries (jointly as, “OTV”) that spans the United States of America and the United Mexican States (“Mexico”) border, connecting a passenger building in San Diego directly to the Tijuana International Airport (“Tijuana Airport”). Purchase of a CBX ticket (“CBX Ticket”) constitutes the passenger’s acceptance of the following terms and conditions and any terms and conditions printed on the CBX Ticket, as well as to the terms of our Privacy Notice (which can be consulted at https://www.crossborderxpress.com/en/privacy) (collectively, the “Terms and Conditions”):

1. Hours of Provision of Access Services. The CBX Terminal operates twenty-four (24) hours a day, three hundred and sixty-five (365) days a year. The CBX Terminal, and the user´s use of the CBX Terminal, is subject to these Terms and Conditions, to the guidelines and limitations established by the Tijuana Airport, and the lawful discretion of the appropriate authorities of Mexico and/or the United States of America.

2. CBX Terminal service to Tijuana Airport. Each user must present themselves at their applicable airline carrier's counters installed in the CBX Terminal, in sufficient time, to be issued a boarding pass for a flight departing from the Tijuana Airport and, if applicable, to document luggage in accordance with the specific policies established by the applicable airline. Electronic or pre-printed boarding passes will also be valid.

Once the user has its boarding pass, user must present it at the CBX ticket sales counters with the CBX Ticket confirmation key in order to obtain a CBX Ticket. To access the skywalk bridge, each user must provide their boarding pass and CBX Ticket when requested. Passengers crossing from the CBX Terminal to the Tijuana Airport may do so within twenty-four (24) hours prior to their departure time.

3. Tijuana Airport service to the CBX Terminal. Once the users have their checked baggage with them, users should make their way to the CBX ticket sales area within the Tijuana Airport, specifically the pre-purchased ticket counter and show either (i) a boarding pass and a confirmation key or (ii) a boarding pass showing the purchase of a CBX Ticket, at which point the user will receive a CBX ticket.

To access the skywalk bridge, each user must provide their boarding pass and CBX Ticket when requested. The users may use the CBX Ticket only within two (2) hours of their arrival to the Tijuana Airport, and only if the users have not exited to the public areas specially designated for passengers.

4. Information on CBX Tickets sold by an airline. Airlines must send on a daily basis a database with the names of passengers, reservation keys, date of flights and flight numbers, of the passengers who have purchased a CBX ticket. OTV is not responsible for any failure by any airline to send such a database and is not responsible for any inaccuracies in such database. Data provided by passengers will be verified with the information sent daily by airlines.

5. Validity of CBX Ticket. CBX Tickets are valid for one (1) year from the date of purchase. CBX Tickets are non-transferable. CBX low season tickets are valid for one year from the date of purchase but may only be used January 16 to June 17 or August 16 to October 31. If a low season ticket was purchased but will be used during a high season date, the amount paid for the unused, unexpired ticket may be applied towards the purchase of a high season ticket, the expiration date will not be altered. No credit or refund will apply if a high season ticket is used on a low season date.

6. Skywalk bridge use by infants. Any individual under the age of two (2) years, accompanied by an adult who has a boarding pass will be defined as an infant. Such infants will be able to traverse the CBX skywalk bridge at no cost. OTV may request at any time documentation to confirm the age of any infant.

7. Unaccompanied Minors. In addition to the services offered by CBX, CBX offers services for minors who travel without the accompaniment of those who exercise parental rights over the minor (the “UM-Services”). The UM-Services may be solicited for those minors between 12 and 17 years old, in accordance with the following: for those minors between 12 and 17 years old, they will be candidates for the provision of the UM-Services, whether or not they have contracted a similar service for unaccompanied minors with the corresponding airline on which they will travel from or to the Tijuana Airport; in the understanding, that in any case, it shall be the responsibility of each contracting user and minor to comply with all requirements and necessary documentation in accordance with applicable law so that a minor can travel without the accompaniment of whoever exercises parental rights, including those requirements and documentation necessary, both to travel on an airline without a companion, and to cross the border between Mexico and the United States of America. CBX may guide users regarding the documentation and requirements necessary for CBX to be able to provide the UM-Services, which may be informed by CBX on its website and / or through the CBX customer service channels, in the understanding that, notwithstanding such orientation, it will be the sole responsibility of each contracting user and minor, to comply with all requirements and necessary documentation in accordance with applicable law, both in Mexico and in the United States of America. In view of the foregoing, users release CBX from any liability derived from such guidance provided by CBX in accordance with the aforementioned.

The UM-Services may include, but are not limited to:

  1. For services from the CBX Terminal to Tijuana Airport:
    1. identification of the minor at the CBX ticket counters of the CBX Terminal;
    2. appointment of a CBX ambassador who will accompany the minor during the process (the “CBX Ambassador”);
    3. assistance from the CBX Ambassador to the minor during airline check-in if needed;
    4. review and verification by the CBX Ambassador that the minor's requirements and documentation is complete and correct;
    5. assistance by the CBX Ambassador to the minor to accompany him/her in the processes with the corresponding authorities (such as immigration and customs authorities), as well as assist him/her in the baggage delivery areas (drop off); and
    6. assistance by the CBX Ambassador to the minor to take him/her to the boarding gate and deliver the minor to the agent of the corresponding airline.

    The adult who exercises parental rights over a minor who contracted the UM-Services and delivered the minor with the corresponding CBX Ambassador shall be obliged to remain in the CBX Terminal, until the CBX Ambassador notifies him/her that he/she can leave the Terminal CBX.

  2. For services from the Tijuana Airport to the CBX Terminal:
    1. identification of the minor in the baggage claim area at the Tijuana Airport, and reception of the minor by the designated CBX Ambassador, by the personnel of the corresponding airline, as well as assisting the minor in the baggage claim area;
    2. review and verification by the CBX Ambassador that the minor's requirements and documentation is complete and correct;
    3. contact by the CBX Ambassador to the authorized relatives who will receive the minor at the CBX Terminal, who must be at the CBX Terminal at the time of the minor's arrival at the Tijuana Airport, so that the minor and the CBX Ambassador can initiate the crossing to Terminal CBX;
    4. assistance of the CBX Ambassador to the minor to accompany the minor in the processes with the corresponding authorities (such as immigration and customs authorities); and
    5. delivery to the minor by the CBX Ambassador with the authorized relatives for his/her reception, after identification of these by the CBX Ambassador, by signing the forms established in accordance with the CBX policies.

The adult authorized to receive the minor at the CBX Terminal shall be obliged to be present at the CBX Terminal sufficiently in advance of the minor's arrival at the Tijuana Airport, so that the minor can start the crossing to the CBX Terminal and receive the minor. The user who hires the UM-Services and / or their authorized family members release CBX from any responsibility for the breach by the authorized family members of the provisions mentioned in this paragraph, and release CBX from any liability and responsibility that may exist against CBX due to the breach of such user and / or the authorized relatives to the foregoing provisions. In any event in which the person authorized to receive the minor at the CBX Terminal is not available at the CBX Terminal, or it is impossible to contact him/her by the CBX Ambassador within a maximum period of 60 (sixty ) minutes following the arrival of the minor at the Tijuana Airport, CBX may, without any responsibility, carry out all the acts it deems necessary or appropriate, to safeguard the security and integrity of the minor, and report such situation to the corresponding authorities, who will proceed in accordance with applicable law.

In order for CBX to be able to provide the UM-Services, all users, minors and/or authorized family members are obliged to comply with any policies established from time to time by CBX for the provision of the service, including, without limitation, the execution and delivery of the forms established by CBX for the provision of the UM-Services. CBX shall be entitled, at its discretion and without any liability, to deny the provision of the UM-Services to those users and minors who do not comply with the requirements established by CBX for the provision of the UM-Service, or who at its discretion, do not comply with the requirements established in accordance with the applicable law for the travel of unaccompanied minors.

8. Family Packs. For purposes of family packages, OTV at any time, may request documentation to confirm that the group is a family. Passports which demonstrate a shared family name are acceptable for this purpose.

9. Underage traveling without an escort. Underage users will not be allowed to use the CBX skywalk bridge in any way if they are traveling unaccompanied. Underage users are considered to be under the age of 18 years old and traveling without the company of an adult.

10. Pet and Service Animals and/or Emotional Support. The use of the CBX skywalk bridge for pets and service animals for emotional support is allowed under the sole responsibility of the user. It will be the sole responsibility of the user to have all the proper documentation, including any governmental authorizations and/or permits, regarding health and all other matters, necessary for the transfer of the user’s pet or service animal. It is the responsibility of the user to comply with all policies established by the airline, as well as to pay all airline and any other applicable fees. OTV shall not be liable for any action taken by any authority in the United States of America or Mexico prohibiting or impeding transfer of the user´s pet or service animal, for any reason.

11. Official Documents. Users will be solely responsible for having the necessary official, legal, and valid documents to enter Mexico or the United States of America, as the case may be.

12. Responsibility of Inspections. OTV will not, in any case, be responsible for the customs, immigration, or any other type of inspections or law enforcement, but OTV will, at all times, cooperate with law enforcement and other governmental authorities.

13. Responsibility for entering a country. OTV will not be responsible if the governmental authorities prohibit entry into Mexico or the United States of America.

14. Loss of flight due to delays in immigration, customs or any other type of inspection; cancellation of flight. OTV will not be responsible for delays due to immigration or customs, or for delays due to any other governmental authority. OTV is not responsible if users miss their flights or lose their seats. OTV is not responsible for canceled flights, weather conditions, or any natural disaster of any kind. However, in the event that the user crosses southbound through the CBX Terminal to the Tijuana Airport, and because of the cancellation of his flight, chooses to return to the United States of America, such user will be entitled to use again the skywalk bridge for such purposes, for one occasion only, free of charge.

15. Refunds. All Ticket sales are final. No credit or refund will apply if a high season ticket is used on a low season date.

16. Airport Regulations. Users must observe, respect, and obey the security measures and other rules and regulations of Tijuana Airport, the airlines, and governmental agencies, including applicable laws and regulations, such as the check and weight of luggage and documentation requirements.

17. Disruptive Passengers. Disruptive passengers shall be prohibited from using CBX facilities, and shall be referred to the appropriate authorities.

18. Denial of CBX service. OTV may deny service provided within CBX, at any time, in the interest of safety and security, including, but not limited to, in any of the following cases:

  1. If a governmental authority prohibits entrance to a user into the CBX Terminal or the Tijuana Airport;
  2. If a user shows evident signs of having ingested alcohol or drugs in excess and puts or reasonable be expected to put at risk the physical integrity of the CBX´s facilities, the Tijuana Airport´s facilities or other users; and
  3. If a user presents questionable behavior that endangers, or is reasonable expected to endangers, the physical integrity of CBX´s facilities, Tijuana Airport´s facilities or other users

19. Service cancellations due to causes attributable to OTV. If OTV cancels service for causes attributable directly to OTV, OTV shall refund users the price paid for the affected CBX Tickets.

20. Third Party Operators. Users are provided access to certain third party services at the CBX Terminal, including, without limitation, the ability to schedule and purchase shuttle transportation, and to purchase certain goods, food and beverages (“Third Party Goods and Services”) from independent third party operators that are authorized to provide such goods and services under agreement with OTV ("Third Party Operators"). YOU ACKNOWLEDGE THAT YOUR ABILITY TO OBTAIN SUCH THIRD PARTY GOODS AND SERVICES AT THE CBX TERMINAL OR THROUGH THE CBX WEBSITE DOES NOT ESTABLISH OTV AS THE PROVIDER OF SUCH GOODS OR SERVICES. THIRD PARTY OPERATORS ARE NOT AFFILIATED WITH OTV AND IN NO EVENT SHALL OTV BE RESPONSIBLE FOR ANY THIRD PARTY GOODS AND SERVICES. YOU FURTHER ACKNOWLEDGE THAT THIRD PARTY OPERATORS MAY HAVE SEPARATE TERMS AND CONDITIONS AND PRIVACY POLICIES THAT APPLY TO THE THIRD PARTY GOODS AND SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, USER ON ITS BEHALF AND ON BEHALF OF ANY ACCOMPANY MINORS, ASSUMES ALL RISK FROM USING THIRD PARTY GOODS AND SERVICES, AND RELEASES OTV FROM ANY AND ALL CLAIMS WHICH USER OR ANY ACCOMPANYING MINORS HAS OR MAY HAVE ARISING OUT THE USE OF ANY THIRD PARTY GOODS AND SERVICES.

21. Warranty Disclaimer. EXCEPT AS SPECIFICALLY SET FORTH HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OTV MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND HEREBY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES,INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. YOUR SOLE REMEDY, AND OTV’S ENTIRE LIABILITY, FOR BREACH OF THESE TERMS AND CONDITIONS, AND FOR BREACH OF ANY OTHER AGREEMENT BETWEEN YOU AND OTV, SHALL BE A REFUND OF THE PRICE PAID FOR CBX TICKETS. OTV MAKES NO REPRESENTATION OR WARRANTIES REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SAFETY, SUITABILITY, OR AVAILABILITY OF ANY THIRD PARTY GOODS AND SERVICES.

22. Exclusion of Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL OTV BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, MULTIPLE, PUNITIVE DAMAGES, OR ANY DELAY THAT YOU SUFFER, INCLUDING ANY PERSONAL INJURY OR PROPERTY DAMAGES RELATED TO USE OF THIRD PARTY GOODS AND SERVICES, WHETHER AN ACTION IS IN CONTRACT (PURSUANT TO THIS CONTRACT OR ANY OTHER CONTRACT BETWEEN YOU AND OTV) OR TORT OR OTHERWISE AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF OTV ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF YOUR REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE.

23. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE AGGREGATE LIABILITY OF OTV, TOGETHER WITH ALL OF ITS AFFILIATES, ARISING OUT OF OR RELATED TO YOUR TRANSACTION OF BUSINESS WITH OTV, EXCEED THE AMOUNT YOU PAID FOR CBX TICKETS, WHETHER SUCH LIABILITY IS DUE TO AN ACTION IN CONTRACT, TORT, PURSUANT TO STATUTE, OF OTHERWISE. OTV SHALL NOT BE LIABLE FOR ANY USE OF THIRD PARTY GOODS AND SERVICES OR ANY TRANSACTION BETWEEN USERS AND THIRD PARTY OPERATORS.

24. Severability and Amendment. To the maximum extent permitted by applicable law, if it should ever be held that any provision contained herein is not enforceable, then the court or other tribunal so holding shall save such provision from unenforceability by reforming such provision to the extent necessary to cause it to be enforceable and to give the maximum enforceable effect to the intentions of the parties as set forth herein; and the court or other tribunal shall enforce such provisions as so saved and reformed. If, notwithstanding the foregoing, any provision hereof is held to be illegal, invalid or unenforceable under present or future laws, such provision shall be fully severable, and these Terms and Conditions shall be construed and enforced as if such illegal, invalid or unenforceable provision had never comprised a part hereof, and the remaining provisions hereof shall remain in full force and effect and shall not be affected by the illegal, invalid or unenforceable provision or by its severance herefrom. Should any provision of these Terms and Conditions be severed herefrom, in lieu of such severed provision there shall be added hereto automatically and without further action a provision as similar in terms to such severed provision as may be possible and be legal, valid and enforceable.

25. Amendments. You agree that OTV may amend these Terms Conditions, in their sole discretion, by posting amended Terms and Conditions to this website. Your use of the CBX Terminal, the skywalk bridge, and other related services provided by OTV will mean that you accept the amended Terms and Conditions.

For all legal inquiries, please contact OTV at: Carretera al Aeropuerto S/N, Col. Nueva Tijuana, Tijuana, B.C., México, C.P. 22435 for any matter arising out from these Terms and Conditions regarding services rendered by OTV within the United Mexican States.

Terms of Use of Cross Border Xpress website

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on crossborderxpress.com for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: Modify or copy the materials;

Use the materials for any commercial purpose, or for any public display (commercial or non-commercial); Attempt to decompile or reverse engineer any software contained on the Cross Border Xpress web site; Remove any copyright or other proprietary notations from the materials; or Transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Otay-Tijuana Venture, L.L.C. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on crossborderxpress.com are provided "AS IS". Otay-Tijuana Venture, L.L.C. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Otay-Tijuana Venture, L.L.C. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Otay-Tijuana Venture, L.L.C. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on crossborderxpress.com, even if Otay-Tijuana Venture, L.L.C. or a Otay-Tijuana Venture, L.L.C. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on crossborderxpress.com could include technical, typographical, or photographic errors. Otay-Tijuana Venture, L.L.C. does not warrant that any of the materials on its web site are accurate, complete, or current. Otay-Tijuana Venture, L.L.C. may make changes to the materials contained on its web site at any time without notice. Otay-Tijuana Venture, L.L.C. does not, however, make any commitment to update the materials.

6. Links

Otay-Tijuana Venture, L.L.C. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. Otay-Tijuana Venture, L.L.C. also provides links on its website to certain Third Party Operators. The linked sites are not under the control of Otay-Tijuana Venture, L.L.C. and Otay-Tijuana Venture, L.L.C. is not responsible for the content us such sites. The inclusion of any link does not imply endorsement by Otay-Tijuana Venture, L.L.C. of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Otay-Tijuana Venture, L.L.C. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Web Site Terms & Conditions of Use.

8. Governing Law

Any claim relating to crossborderxpress.com shall be governed by the laws of the State of California without regard to its conflict of law provisions.

Copyright © 2020 Otay-Tijuana Venture, L.L.C. All rights reserved. CBX, CROSS BORDER EXPRESS, CBX CROSS BORDER XPRESS, THE TIJUANA AIRPORT TERMINAL—IN SAN DIEGO, CBXPRESS and CBX CROSS BORDER XPRESS THE SAN DIEGO-TIJUANA AIRPORT CONNECTION are service marks or registered service marks of Otay-Tijuana Venture, L.L.C. Any third party trademarks referenced are the properties of their respective owners.